Frequently Asked Questions
Everything you need to know about our premium artificial plants and silk florals.
How realistic do your silk plants and flowers look?
Our products are crafted using high-quality materials and 'Real Touch' technology to mimic the texture, color variations, and natural imperfections of live botanicals.
What is your shipping policy for large artificial trees?
Large trees are securely packed and typically ship via standard ground carriers. Most orders are processed within 2-3 business days and include tracking information.
Can your silk arrangements be used outdoors?
While most items are designed for indoor use, we offer a specific collection of UV-protected outdoor greenery. Standard silk items may fade if exposed to direct sunlight or harsh weather.
What is your return policy if I am not satisfied?
We offer a 30-day return window for items in their original, unassembled condition and packaging. Please note that return shipping costs are the responsibility of the customer.
How do I maintain and clean my silk florals?
Maintenance is simple: we recommend dusting your plants once a month with a soft microfiber cloth or using a can of compressed air to keep them looking fresh.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated trade program for interior designers, stagers, and commercial contractors. Please contact our support team to apply for professional pricing.